Milford Lodge Care Home

Hitchin, Hertfordshire

milfordlodge@bmcare.co.uk

Opened in June 2014, Milford Lodge Care Home is situated in an exclusive residential location that neighbours the centre of the North Hertfordshire market town of Hitchin. The home boasts a purpose-built style to provide three enabling living environments across four floors.

Milford Lodge offers the following types of care for an older person: 24-hour long-term residential & specialist dementia care, as well as respite & convalescence care.

Activities

Cinema

En-Suite Shower

Hair Salon

Landscaped Garden

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As B&M Care continues to navigate through the complexities laid out by the Covid-19 pandemic, the group would like to reassure you that the health, safety and wellbeing of our staff and residents remains paramount.

Our Infection Control Assurance is a commitment to minimising the risk of Covid-19 to our existing residents and staff, whilst safely welcoming new admissions into our homes.

In addition to PPE, regular testing and safe admissions, B&M Care has now successfully completed the first phase of the group's vaccination rollout.

These procedures are in place to meet and exceed the requirements of those considering a B&M Care Home for a loved one.

Vaccinations & Infection Control

"We wanted to write to you to express our thanks for the care that our Mum received during her time at Milford Lodge. I am not sure how you recognise employees for going above and beyond, but we wanted to let you know how much we appreciated the care provided by Lindsey and her team since February up until the end of October, when Mum died peacefully at Milford Lodge. We know how difficult Covid has made the work that you and your teams do, and have greatly appreciated the way in which you have responded to the pandemic, prioritising the safety and wellbeing of residents and staff but also recognising the importance of relatives being able to keep in close contact. We also greatly appreciated the support provided to us in Mum's last few days, which allowed her to stay at Milford Lodge, and avoid being transferred to hospital, which none of us wanted to happen."
Family of Resident
"Mum moved to Milford Lodge in February and it has been a new experience for us. I chose [the home] with the criteria that I would be happy to stay there myself - and I describe it as a ‘Warners’ holiday without the swimming pool. I loved the building, the gardens, the rooms - but above all, the staff."
Daughter of Resident
"No one should suffer [living with a] dementia. The person you knew simply fades away. Yet, for the staff at Milford Lodge, Mum was simply a grand lady who needed looking after. She spent the last two years of her life there, being cared for by a team of people who were unfailingly kind and considerate to her. I am very grateful to you all."
Son of Resident
"There has been such a lot in the press recently about the poor standards of care in residential homes - something we never had to worry about with Mum living at Milford Lodge. There was always a feeling that [everyone] really did care about the folk they were looking after, and whatever Mum could or could not understand, she definitely knew she was cared about. Thank you so much."
Daughter of Resident
"Mother has nothing but praise for the staff who she describes as kind, helpful and efficient. She was handled gently and with dignity at all times. We are very grateful for the care and attention she received and would not hesitate to recommend Milford Lodge in the future."
Family of Respite Resident
"Thank you for all your kindness and for making our stay so pleasant."
Respite Couple

Our Staff

Milford Lodge has a select team of experienced care staff who have each undertaken bespoke training to meet the individual needs of the home's residents. The home provides appropriate ratios of staff both day and night, alongside a day-to-day care ethos that delivers highly-personalised care where dignity, freedom and privacy are consistently upheld. With an industry-envied training programme and ongoing support & development, B&M Care's guiding principles are what define our staff within the dementia care sector.

"I joined B&M Care in 2014 as Home Manager of St Catharines and transferred to Milford Lodge in 2018. Throughout my career at B&M Care, I have gained a NVQ Level 5 in Leadership for Health & Social Care, as well as the ‘Yesterday, Today and Tomorrow’ programme delivered in partnership with Alzheimer’s Society. The move from St Catharines to Milford Lodge has given me the opportunity to develop my skillset and passion for delivering highly-personalised dementia care positively impacts an individual’s day-to-day life."

Lindsey Richmond - Home Manager