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Visiting A Loved One

Throughout the Covid-19 pandemic, B&M Care has been met with unprecedented challenges, but difficult circumstances have led to pockets of excellence across all areas of the business.

Throughout the pandemic, B&M Care has continued to provide, where possible, safe and controlled visits for residents to see a loved one, and continues to do with the support of Lateral Flow Device (LFD) tests and specific infection control protocols.

There is no longer a limit on the number of 'named visitors' that a resident can have, and no upper limit on the number of visits that can occur in a day. Each visitor will be required to take a Lateral Flow Device (LFD) test - commonly known as a rapid test kit – and to wear appropriate personal protective equipment (PPE) throughout the duration of the visit.

All visits remain Covid-secure, in that visitors must still adhere to social distancing. Over-crowding is not permitted. Visits will typically take place in a well-ventilated room, for example with windows and doors open where it is safe to so, or outside in a designated visiting area.

Babies and children are encouraged to visit, but must follow infection control protocols. Children over the age of 11 are required to wear the same PPE as adult visitors and undertake LFD testing with the consent of their parent or guardian.

All visits must be pre-booked


Visits Out of Care Homes

In response to government guidelines [June 2021], individuals are welcome to go on trips out of a care home and do not require to enter an isolation period of 14 days upon return.

The period of isolation for 14 days is required for:

  • Unplanned overnight stays in hospital or any overnight hospital stay when there has been a Covid outbreak on the ward.
  • Visits out that are deemed 'high risk' according to the risk assessment conducted prior to the visit.
  • Visits out that do not comply with the conditions set out in and agreed at the risk assessment.
  • Visits to an amber-listed country.

Visits out may be 'paused' in the event of an outbreak in a home or following advice from a home's local authority.

For more information, please view GOV.UK's 'Visits Out Of Care Homes' guidance.


Additional Information

The Department of Health & Social Care and Public Health England have published documents to further outline the steps and protocols that should be adhered to throughout a visit. Themes including testing, infection control, and visiting in exceptional circumstances.