B&M Care is delighted to announce that St Lauras Care Home in Kings Langley, Hertfordshire has been rated overall ‘Good’ by the Care Quality Commission (CQC).
Since opening in 2019, this was St Lauras’ first comprehensive inspection which recorded the home as achieving ‘Good’ across all five key lines of enquiry: Safe, Effective, Caring, Responsive, and Well-Led.
During the inspections carried out on 24th November and 3rd December 2021, CQC found the home to provide diligent and compassionate care, and was responsive in meeting individual needs and personal preferences.
Further findings included:
- Individuals told inspectors that they were safe in the home. One person said, "I do feel very safe." Relatives told CQC that their loved ones were safe and well looked after in the home.
- Individuals living in the home were found to be respected, supported, and treated with kindness and compassion.
- All staff detailed information about individuals, as well as their needs and backgrounds, all of which were evidenced in their respective care plans.
- The home was found to promote a positive culture that is person-centred, inclusive, and empowering. Relatives praised the registered manager for the way they led the home.
- Individuals received care and support from staff who worked in partnership with health and social care professionals to promote positive wellbeing.
“The CQC has found that all five areas of our service are Good – and I couldn’t be happier. The report is testament to the values, commitment and standards of my frontline team,” said St Lauras Home Manager, Eme Cameron.
She continued: “To achieve this success during a pandemic makes it that more poignant. It’s been extremely challenging, but this has given my staff and I the much needed boost we need – and what a way to start the new year!”
Read the full report here.