B&M Care is delighted to announce that St Brendans Care Home in Crowthorne, Berkshire has been rated overall ‘Good’ by the Care Quality Commission (CQC).

Following an inspection carried out in March 2022, the home achieved ‘Good’ in two key lines of enquiry – Safe & Well-Led. The home has retained ‘Good’ in Caring and Effective, and ‘Outstanding’ in Responsive from a previous inspection.

During the inspection, CQC found the home to operate an open and transparent way of working to ensure the safety of those living at St Brendans.

Further findings included:

• Residents felt safe in the home and praised the staff who supported them. One resident told CQC that they “feel absolutely safe because there’s plenty of people around”, whilst another individual said that they “would speak to one of the managers if [they] didn’t feel safe, but [they] do not have that problem”.
  
  
• Care staff training was up-to-date with a significant focus on safeguarding. Staff were confident raising a safeguarding and were aware of what actions to take should an individual feel that they were at risk.
  
  
• Both staff and residents felt that there were enough staff on a day-to-day basis to support a person’s needs effectively.
  
  
• Medication was administered correctly, and all necessary documentation, including care plans, were up-to-date.
  
  
• Covid-19 and infection prevention and control was being upheld. Staff knew how to reduce the risk of transmission and work safely in relation to Covid-19. CQC was assured that the home was preventing visitors from catching and spreading infections, inclusive of Covid-19.
  
  
• The home was found to promote a positive and improved culture, with staff keen to share that they “are a good team and…work well together”. Another member of staff highlighted that the team is “really good at communicating with each other [and they] know the residents really well and if anything changes, [they] will tell each other”.
  
  
• There were clear opportunities for residents and relatives to provide feedback about the home. The home operates an open door policy, and hosts regular meetings where minutes and feedback are available to view.
  

“I am delighted that the CQC found our services to be good,” said St Brendans Care Home Manager, Carlene Norman.

“The outcomes highlighted in the report are testament to the values and dedication of all of the staff at St Brendans. We are a team that is ambitious and well-spirited, delivering the exceptional care that both the home and B&M Care continues to benchmark as a group standard.”

The full CQC Report is available to read via St Brendans Care Home’s page.