Facilitated by a wellbeing support team based at the group's Head Office, individuals will be able to speak to a listening advisor who can provide guidance and direction, either anonymously or on named-terms. Subsequent information can be provided or signposted to, as well as referrals to third-party services.
The support line can be used to discuss any aspect of an individual’s life. From seeking advice to simply speaking to someone impartial, all information discussed is confidential and treated with the utmost discretion.
“The support line provides a ‘listening ear’ to all members of staff – it’s a service for them and about them,” said B&M Care’s Head of HR, Emma Norris.
She continued: “We recognise that people are at the heart of our business, and for many, the past year has been challenging, both physically and mentally. The objective of this line is to provide a safe space where meaningful conversations can make a difference.”
This service is opened in-line with B&M Care's wider coronavirus response: one that reassures our staff that their health, safety and wellbeing remains paramount as the group continues to navigate through the pandemic.
Operations Manager Sue Jarvis concluded: “Support comes in many forms, and this is just one of the ways that we, as a group, endeavour to further instil positivity in our staff and celebrate the valuable work that they continue to do.”