B&M Care is delighted to announce several new appointments at the group’s Head Office in Hemel Hempstead.

Appointed to strengthen our service and celebrate internal success, these introductions look to further flourishing the group’s operations management team who will continue to collaborate with our homes to instil best practice and exceed the expectations and standards of those considering a B&M Care Home for a loved one.

Who are they? Let's find out...

Karen Sweetman – Head of Governance

Karen joined B&M Care in 2020 as an Operations Manager, bringing with her extensive experience from both private and not-for-profit settings. From commissioning and developing, to holding a senior management position for 15 years, Karen’s skillset has been applied to a range of services – most notably, dementia care. Accepting her position as Head of Governance has meant that Karen now maintains B&M Care’s high standards of compliance, and to support a wider vision in affecting safe, effective and person-centred care.

Nicola Mead – Operations Manager

Nicola was appointed Home Manager at Willowthorpe Care Home in 2014 following many years’ experience within the care sector. Flourishing success within a role coined as “rewarding”, Nicola joins Head Office as Operations Manager to continue instilling excellence across the group, empowering our existing Home Managers through her personable management and diligent approach to instilling success.

Ilona Sukelovic – Operations Manager

Starting her career within the care sector in 2007 as a Home Manager of an independent care provider, Ilona joined B&M Care in 2014, flourishing experience and success in three of our homes: Greenhill, Tremona, and most recently, Montrose. Ilona’s milestone moment was achieving the group’s first-ever overall ‘Outstanding’ CQC inspection in April 2019 at Tremona Care Home. With this, Ilona has been appointed as Operations Manager to inspire further success in our homes, and to proactively manage and supervise to maintain delivery of a quality service.

Dr Colleen Wood – Director of Organisational Culture

Colleen has been the Clinical Advisor to the group since 2012 and has since taken the role of Covid lead during the pandemic. With a background as a NHS GP, Colleen’s role has been key in maintaining links with B&M Care’s Health and Social Care partners. Now as Director of Organisational Culture, Colleen is committed to ensuring that the core values of the group are embedded in our policies, and are visible in each of our homes across all levels.

B&M Care’s Management Team