Family Board of Directors
Chief Operations Officer
Karen joined B&M Care in 2020, and brings with her extensive experience from both private and not-for-profit organisations. Karen has worked in the care sector for 30 years, including 15 years within a Senior Management position. Karen has commissioned, developed and managed a range of services, including new build care homes (from concept to completion), as well as rehabilitation and specialist Dementia S.O.S. services. Karen accepted a position as Head of Governance in March 2021. In January 2023 Karen was appointed as Director of Governance & Operations.
Heads of Department
Emma joined the B&M Care HR Team in September 2018, after 15 years of experience working in HR within the care sector. Upon gaining her CIPD Level 5 Diploma in Human Resources Management, Emma was promoted to Head of Human Resources in April 2020. Primarily, Emma and her team are responsible for overseeing the company’s recruitment and retention strategy, immigration regulations, and employee relations. Emma is especially passionate about employee wellbeing and culture, overseeing the Employee Wellbeing Support System as part of her role. This includes the Wellbeing Support Line, training Wellbeing Champions in each of our homes, and organising company-wide wellbeing events. Currently, she is working towards completing her CIPD Level 7 Masters in Human Resources Strategic Management - specialising in workplace wellbeing and culture.
Starting her B&M Care career at Ashlyns Care Home in 1997, before working in four other B&M Care Homes in both a Deputy Manager and Home Manager position, Elaine joined Head Office in 2014 as Training Manager to develop, implement and oversee all aspects of staff training, including B&M Care’s Induction Programme supported by Skills for Care. Elaine’s most recent success was assisting in both the development and the delivery of B&M Care’s Rose Model of Dementia Care – an innovative learning programme that looks at delivering a framework to enhance the company’s day-to-day dementia care practice.