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Family run residential & dementia care homes for older people in & around the home counties
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Willowthorpe Care Home

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rose-icon.png/ Manager: Nicola Mead

Willowthorpe Care Home
High Street
Stanstead Abbotts
SG12 8AS

heart-icon.png/ What People Say

"A big thank you to you all for everything that you have done for Mum. She made lots of friends and enjoyed having little jobs to do - it kept her busy! We know she was well loved and looked after, so we can't thank you enough." Family of Resident

"All of you at Willowthorpe have been amazing; I'm so glad we found you. You read in the press all the horror stories, but Willowthorpe is far better - well run and caring. I know my Dad gave everyone a hard time - this never changed how you at the home treated him. Saying that, he was a terrible flirt and the staff gave him as good as they got - and he LOVED it." Son of Resident

"I am writing to thank you for the wonderful years Mum enjoyed with you all at Willowthorpe. When I visited Mum, it always felt like the home was my home - and my family. I cannot thank you enough for your love and care." Daughter of Resident

"Since July 2015, you have been a part of mine & my Dad's life. Through good & bad, you supported us both! I did my best with him - but you made that much easier for me. I thank you personally." Daughter of Resident

"We would like to say a huge thank you to all the staff who looked after Mum with such love & affection. She was very happy during her time living at Willowthorpe." Daughter of Resident

"As a team of caregivers, I cannot fault the care you showered my Dad with. He may not have always shown his gratitude, but he appreciated your time & interaction. He grew to love so many of you." Daughter of Resident

"What an absolute joy to be invited to Willowthorpe. Thank you all so very much for a truly wonderful morning. So many questions & interesting opinions on all aspects of writing. I look forward to coming again soon." Brenda Burling, Author

"Please pass on my thanks to the wonderful staff at Willowthorpe for their kindness and professionalism. My Aunt really had a lovely (and caring) stay for respite, and in her own words: I couldn't have picked a lovelier place. Hopefully we can book her again soon." Daughter of Respite Resident

"At Willowthorpe Mum was always enabled to live her life as she wanted. The care given by all the staff who knew her was exceptional..It is a skilled job and we will remember that your staff cared for Mum with skill, compassion and humour. Their standards were very high." Daughter of a Resident

"You are a truly amazing bunch of people. I could not believe that it could be so good. I will never forget any of you. You are all wonderful!" Family of a resident

"I think it is great that Willowthorpe does so much to enrich the lives of their residents. Congratulations to Kay the activities organiser for such a well organised evening." Phyllis Ballam, Deputy Mayor

"Thank you so very much to everyone at Willowthorpe for all you did to make Mum's last few years the best they could be for her." Family of Resident

  • About Willowthorpe
  • Meet the Care Team
  • Facilities at Willowthorpe
  • Activities at Willowthorpe
  • Social Media
Formerly a private country house, Willowthorpe has been sympathetically renovated and extended. The home opened in 2005 and is situated in the charming Hertfordshire town of Stanstead Abbotts alongside the banks of the picturesque River Lea.

The Care We Offer

Willowthorpe Care Home provides care for elderly residents. We offer several types of stay depending on the level of support required - from long-term residential care to short stay and respite breaks. The home has two environments for residents depending on the level of care required. Abbotts View provides residential care whilst The Willows is a safe, comfortable environment that specialises in the care of older people living with a dementia.

  • Fully inclusive, 24hr person centred care by experienced staff
  • Long-term residential care for older people
  • Long-term specialist accredited dementia care in a safe, comfortable environment
  • Short stay, respite and holiday breaks subject to availability

Willowthorpe has a select team of experienced staff, who have relevant and appropriate training to meet the needs of the residents. B&M Care has one of the most envied staff training programmes in the industry. We provide high ratios of staff both day and night. The emphasis of our care delivery is on individually planned person centred care, which builds upon a person's strengths and constantly seeks to improve their quality of life. Freedom and privacy are respectfully maintained, yet help is always on hand.


Nicola Mead


Nicola was appointed Manager in September 2014 and has over 16 years experience in Care of the Elderly. She has achieved NVQ Level 2 and 3 in Care, she has an LMC level 4, NVQ Assessor in Health & Social Care, Moving and Handling Instructor, Preparing to Teach in Lifelong Learning Sector, PTLLS Award. She also has End of Life Train the trainer qualifications and experience in dementia care.

Lisa Edwards

Deputy Manager

Lisa has been working in the care sector for almost 20 years; a majority of that time for B&M Care. Originally from St Catharines in Broxbourne before moving to Willowthorpe, Lisa has progressed from a Care Assistant to her current position as Deputy Manager. Currently working towards her NVQ Level 5 Diploma in Leadership & Management, Lisa has many previous successes, including her graduation from B&M Care's Management Development Pathway and her role as the home's End of Life trainer.

Lynne Simons

Assistant Manager

Lynne has worked for B&M Care since 2000. She has progressed from care assistant to Deputy Manager and ensures the smooth running of the dementia environments of the home. Lynne has an RMA qualification and also is the Tomorrow is Another Day dementia training manager.

Ellie Offredi


Ellie has strong secretarial and administrative skills and is a core part of the front of house team at Willowthorpe. She has been at Willowthorpe since its opening in 2005 and is usually the first friendly face that welcomes you when you arrive.
  • 56 bed Victorian country house conversion that has been sympathetically extended into a residential and dementia care home, built over two floors.
  • Bedrooms: All rooms are offered as single en-suite and all of the rooms may be personalised.
  • Dining: All dining and refreshments are fully inclusive. Residents may take meals in a choice of dining areas or if they wish, in the privacy of their own room. Our skilled chef prepares an extensive range of appetising home cooked meals, taking into account nutritional balances and any specific dietary requirements or individual preferences. There is always a choice of menu with refreshments and snacks available 24hrs.
  • Fully inclusive activities and entertainment programme
  • Fully inclusive in-house laundry
  • Lift and stair lift
  • Call bell systems throughout for assistance at any time
  • Assisted bath and shower rooms
  • TV & telephone points available in all bedrooms
  • Hair salon
  • Easy access to extensive riverside grounds and gardens
  • Log cabin and greenhouse
  • Choice of quiet lounges for residents and visitors
  • Garden conservatory
  • Mobile library visits
  • Residents shop
  • GP, nurse, optician, chiropodist, dentist by arrangement
  • Ample visitor parking
  • Willowthorpe car for trips out
Life at Willowthorpe Care Home is very much home from home and an active lifestyle is encouraged, with friends and relatives always welcome. An activities and lifestyle facilitator arranges a varied social calendar of activities and entertainment. With a focus on one to one activities, they ensure that each of the residents engage in meaningful occupation tailored to who they are.

Below is a sample of some of the typical activities at Willowthorpe Care Home that fit alongside our many events. This balanced programme of activities covers communication, creative, cognitive, music, physical, recreation, relaxation, reminiscence, sensory, social and spiritual.


  • Parties: chocolate, clothes, jewellery, cards, shoes, beauty products
  • Armchair exercises and musical reminiscence
  • Tea parties, coffee mornings and lunch parties
  • Ladies Hour and Mens Hour groups - based on a different theme each week
  • Multi-denominational church services
  • Daily Newspapers
  • Pampering mornings
  • Exercise to music
  • Sing-a-long events
  • Mobile library visits
  • PAT dog visits
  • Arts & Crafts
  • Gardening Club
  • Family games
  • Family dining events
  • Cooking clubs
  • Home shop
  • Board games, word games and quizzes
  • Willowthorpe car for trips out