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Family run residential & dementia care homes for older people in & around the home counties
For general enquiries call 0333 234 1975

The Lodge Care Home

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rose-icon.png/ Manager: Lisa Pinner

The Lodge Care Home
5 Broad Street
Hemel Hempstead

heart-icon.png/ What People Say

"I would like to thank you very much for all the kindness, help & care you gave to [Mum] whilst she was with you, as well as the compassion shown to myself during [Mum's] last few weeks." Daughter of Resident

"Such a lovely place [with] beautiful bedrooms. The nicest home we have seen so far." Visitor

"A good sense of residents being respected and well cared for." Visitor

"I [would like] to express my heartfelt thanks for the amazing care that my husband received. We were so anxious when he was first admitted - would they take good enough care of him? Our fears were thankfully not realised. I visited daily and soon came to know of the true care and compassion routinely administered at The Lodge. Your care and compassion extended to myself, especially during my husband's last few weeks. The Lodge is a truly outstanding care home." Wife of Resident

"I would like to say a big thank you to you all for the care you took in looking after my Mother. Everyone was always very kind and understanding." Daughter of Resident

"When [my wife] came home after a week's respite care, I learned from her and from her visitors that [The Lodge] gave her another comfortable and contented week. On behalf of us both, thank you so much for your love and care." Husband of Respite Resident

"Your approach to caring for people with Dementia is refreshing and allows for the connection with the person. Within the family Dementia can become a barrier and you provided us with a better model of relating. We are learning from you!" Family of Resident

"I am so please that Dad is back at The Lodge (his home) after being in hospital. The care and love in this place is wonderful. Thank you everyone." Son of Resident

"Staff make Christmas special for all, brilliant." Son of Resident

"Lovely and friendly atmosphere." Son of a Resident

"We have enjoyed our stay at The Lodge and very much appreciate the friendliness, the help and care shown to us by the staff... lots of praise due to the staff and what they do and their dedication" Respite Couple

"My mother seems very happy here. The food always looks delicious." Daughter of Resident

"I am very pleased with the care and attention my mother gets. She is very happy and much improved." Daughter of Resident

"So many here go the extra mile in looking after Dad. It is very much appreciated." Family of Short-Stay Resident

"I am very happy that Dad is here and the food is always good. We find all of the staff speak to Dad and jolly him along. They treat us very well." Family of Resident

"I haven't seen her so happy. Since new manager started things are great." Friend of Resident

  • About The Lodge
  • Meet the Care Team
  • Facilities at The Lodge
  • Activities at The Lodge
  • Social Media
The Lodge Care Home is a tastefully converted and extended Victorian house situated close to the centre of Hemel Hempstead. The home offers the very best that contemporary care homes have to offer, coupled with a warm and caring atmosphere.

The Care We Offer

The Lodge Care Home provides care for elderly residents. We offer several types of stay depending on the level of support required - from long-term residential care to short stay and respite breaks. The home offers a safe comfortable environment for residential clients and for older people who may be living with the early stages of a dementia. The home is accredited with Hertfordshire County Council for their high standards in dementia care.

  • Fully inclusive, 24hr person centred care by experienced staff
  • Long-term residential care for older people
  • Long-term specialist accredited dementia care 
  • Short stay, respite and holiday breaks subject to availability

The Lodge has a select team of experienced staff, who have relevant and appropriate training to meet the needs of the residents. B&M Care has one of the most envied staff training programmes in the industry. We provide high ratios of staff both day and night. The emphasis of our care delivery is on individually planned person centred care, which builds upon a person's strengths and constantly seeks to improve their quality of life. Freedom and privacy are respectfully maintained, yet help is always on hand.


Lisa Pinner


Lisa started her career as a Care Assistant in October 1989 at a home in Potters Bar, progressing to Assistant Manager in 1993. In 1999 she was promoted to Acting Manager and officially became the registered Manager in 2004. Lisa joined The Lodge in June 2014 as Home Manager and enjoys playing a part in improving the quality of life for the residents in her care. She has gained the Registered Managers Award and NVQ4 and has undertaken Dementia training and is a Nutrition Champion Manager.

Lorraine Lettis

Deputy Manager

Lorraine has been with B&M Care since 1997 and has worked at Ashlyns Care Home since 2002. She transferred as Deputy Manager to The Lodge in December 2014. She is currently the homes moving and handling instructor and has achieved the Registered Managers Award (RMA).

Foluke Ogunewu

Deputy Manager

Foluke has been with B&M Care since 2011. She began her career as a Senior Care Assistant and progressed to becoming a Deputy Manager at The Lodge in March 2018. Foluke is currently working towards an NVQ level 5 in Leadership and Management.

Kellie Tucker

Team Leader

Kellie joined B&M Care in 2003 and started her career as a Kitchen Assistant. Kellie showed great potential and moved across to the team, rapidly progressing through to a Team Leader. Kellie has completed NVQ levels 2 and 3 and is currently working towards a Team Leading level 3. She is very passionate about person centred dementia care and has completed several courses including the Alzheimer's Society course Tomorrow is Another Day. Kellie has a PTTLS qualification and is a Safeguarding Champion.

Becki Theophile

Activities & Lifestyle Facilitator


Tina Crosswell


Tina is the administrator at the Lodge and the first friendly face you will meet upon arrival. She has been working at The Lodge since March 2000. Before joining the team here she worked for a small organisation as a personal assistant to the Managing Director.
  • 45 bed, Victorian Villa converted and sympathetically extended to a residential and dementia care home
  • Bedrooms: All rooms are offered as single or single en-suite and all of the rooms may be personalised.
  • Dining: All dining and refreshments are fully inclusive. Residents may take meals in a choice of dining areas or if they wish, in the privacy of their own room. Our skilled chef prepares an extensive range of appetising home cooked meals, taking into account nutritional balances and any specific dietary requirements or individual preferences. There is always a choice of menu with refreshments and snacks available 24hrs.
  • Fully inclusive activities and entertainment programme
  • Fully inclusive in-house laundry
  • Lift and stair lift
  • Call bell systems throughout for assistance at any time
  • Assisted bath and shower rooms
  • TV & telephone points available in all bedrooms
  • Hair & treatment salon
  • Easy to access private gardens
  • Conservatory lounge
  • Games room and bar
  • Choice of quiet lounges for residents and visitors
  • Activities room
  • Mobile library visits
  • Residents shop
  • GP, nurse, optician, chiropodist, dentist by arrangement
  • Ample visitor parking
  • The Lodge car for trips out
Life at The Lodge Care Home is very much home from home and an active lifestyle is encouraged, with friends and relatives always welcome. An activities and lifestyle facilitator arranges a varied social calendar of activities and entertainment. With a focus on one to one activities, they ensure that each of the residents engage in meaningful occupation tailored to who they are.

Below is a sample of some of the typical activities at The Lodge Care Home that fit alongside our many events. This balanced programme of activities covers communication, creative, cognitive, music, physical, recreation, relaxation, reminiscence, sensory, social and spiritual.
  • Sensory sessions
  • The Lodge Olympic Games
  • Flower arranging
  • The Big Knit Knitting Circle
  • Parties: cream teas, chocolate, clothes, jewellery, cards, shoes, beauty products
  • Armchair exercises and musical reminiscence
  • Celebration events: Tea parties, coffee mornings and lunch parties
  • Ladies Hour and Mens Hour groups - based on a different theme each week
  • Multi-denominational church services
  • Current Affairs: Newsnight and Daily Newspapers
  • Pampering mornings
  • Exercise to music
  • Music and sing-a-long events
  • Mobile library visits
  • PAT dog visits
  • Arts & Crafts
  • Gardening Club
  • Family games
  • Food events: cooking and eating events e.g. smoothie making, cocktails,
  • Wine tasting, food tasting, family dining events
  • Home shop
  • Picture games, Bingo, Board games, word games and quizzes
  • The Lodge car for trips out